Shipping and Returns

 

Refunds and returns Policy – theGhostOrchid.com.au

Our products are hand dyed and printed. Due to this process; it is expected that there will be some imperfections. Moreover because of this process, the product may look slightly different to those shown on the website, as it is not practical to photograph every single item and place them on the website.

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it
• Is unsafe
• Is significantly different from the sample or description doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase – e.g., your receipt

You will be responsible for the costs of returning the garment to us. We will reimburse you if the goods are found to be faulty.